Terms and conditions

In applying for your visa, VFS Global may provide the services as detailed below. These services will be provided were permitted by the Government of the Country you are applying to visit. These services may not be possible in all countries.

Short Messaging Services

The Short Messaging Service ('SMS') where provided to update the visa applicant on current status of their Application. The SMS is based on the information provided by the General Consulate of France (“The Embassy”)

The time to deliver the SMS is dependent on several factors such as upon the traffic on the mobile network and whether the visa applicant mobile phone is within reach and switched on and cannot therefore be guaranteed by VFS Global. VFS Global is not a mobile network operator and does not guarantee the delivery of SMS text messages

The visa applicant confirms that they have provided an accurate mobile number for receiving SMS. The visa applicant confirms that they are the owner or the legitimate user of the mobile device or phone. The visa applicant acknowledges that using another person's mobile phone or providing inaccurate mobile phone number or the unauthorized use of mobile phone number for receiving the SMS, may entail disclosure of visa applicant‘s confidential information which disclosure shall be at the sole risk of the visa applicant.

The SMS services, once purchased, will be available to the visa applicant from the time of application until the completion of processing of the application, or such other period as VFS Global may advise via our website located at http://www.francevisa-kazakhstan.com/ . VFS Global reserves the right to withdraw this service at any time and without notice.

The visa applicant must not use (or permit any third party to use) the SMS service to send any message or communication which is spam, illegal, offensive, abusive, indecent, obscene or menacing or causes annoyance, inconvenience or needless anxiety or infringes the rights of third parties. VFS Global reserves the right to withdraw the SMS service to such visa applicant if the visa applicant is in breach of these terms and conditions. VFS Global may also withdraw the SMS services if VFS Global in its sole discretion apprehends that the SMS service is being used for such purposes.

For operational reasons VFS Global may vary the technical specification of the SMS services without notice. In the event of any change to the SMS services these terms and conditions are to be treated as varied accordingly.

The visa applicant acknowledges that the SMS services may, at any time, be adversely affected by problems with the visa applicant’s mobile phone network, force majeure events including, without limitation, interference to the network coverage. VFS Global is not responsible or liable to the visa applicant for any loss, damage or expenses incurred directly or indirectly by the visa applicant as a result of any difficulties experienced by the visa applicant‘s mobile phone service provider. Subject to the constraints described within this paragraph, VFS Global shall carry out the services with reasonable care and skill.

If the visa applicant does not receive SMS services, the visa applicant should inform VFS Global through email or Helpline numbers mentioned on our http://www.francevisa-kazakhstan.com/ page.

To use the services, the visa applicant should refer to the instructions available on the http://www.francevisa-kazakhstan.com/ website. The visa applicant agrees to comply with all instructions we may give concerning the SMS services, including any security instructions. We will be entitled to treat any failure by visa applicant themselves to comply with these instructions as a breach of these terms and conditions, which will entitle us to deny visa applicant access to the SMS services.

The visa applicant is responsible for paying charges for the message origination. Charges once paid for SMS service will not be refunded under any circumstances.

The visa applicant shall at its sole risk be responsible for taking all reasonable steps to prevent unauthorized persons gaining access to the Services.

VFS Global may in its sole discretion temporarily suspend the provision of the SMS services if such provision could materially affect the quality of any telecommunications service, including the SMS services provided by VFS Global.

VFS Global specifically excludes all liability of any kind (including negligence) in respect of any third party information or other material made available on, or which can be accessed using SMS text services.

This terms and conditions are governed by the law of Kazakhstan and both parties submit to the exclusive jurisdiction of the courts Zenkov street 47 Almaty Kazakhstan.

Interview Scheduling:

Certain Diplomatic Missions may require the Applicant’s to attend a personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport etc. number for the purposes of uniquely identifying the applicant.

All such information, posted, furnished and submitted by the Applicant while scheduling an interview appointment will be communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.

Certain data and information related to visa applications received by VFS GLOBAL is presently stored/ hosted at data centre/s, details of which are in our Privacy Notice http://www.francevisa-kazakhstan.com/English/privacy-notice.html The data captured by VFS Global in its systems for processing of visa applications from the European Union is stored within the European Union (EU) boundary. The data of applicants other than that from the EU may be stored in VFS Global systems either within the EU boundary at our data center in UK (London) or at our data center in India (Mumbai).

This information may be used, disclosed by VFS Global for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS Global.

Third Party Links

VFS Global website may contain links to third party sites promoting various products and/or services that VFS Global does not own or operate. These links to websites are in nature of paid advertising and are not verified by VFS Global.

These links are provided for convenient access. Access to these links is voluntary and does not indicate that VFS Global endorses it or is associated with any of these other third party websites. Users are requested to use these links at their own discretion, risk and cost when dealing with these websites and neither VFS Global nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites/links or any other information contained in them.

Spam

VFS Global does not tolerate spam.

VFS Global website/s or communication tools shall not be used to send spam or otherwise send content that would violate the terms and conditions of VFS Global user agreement.

VFS Global filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent.

To report any issues related to spam or spoof emails to VFS Global, please address e-mails to communications@vfsglobal.com.

VFS Global does not permanently store email messages sent to or from us. . VFS Global does not rent or sell any email addresses to third parties.

it is not permitted to license, add, modify, deface, hack, misuse or abuse VFS Global’ website or the contents therein.

Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. VFS Global encourage the Visa Applicant/user to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. VFS Global warns people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and works only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud.

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

• The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
• The Visa Applicant/Users are asked to disclose private or confidential information.
• The Visa Applicant/Users are asked to be interviewed over the phone or via an instant-messenger type program.
• The Visa Applicant/Users are requested to pay fees/money.
• The Visa Applicant/Users are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
• Insistence on urgency.
• Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if the Visa Applicant/Users receive a request, either in writing or verbally, for an interview or a job offer that is believed to be or might be fraudulent or suspicious, VFS Global urges the users to disregard them and verify the same with VFS Global at communications@vfsglobal.com

If the Visa Applicant/Users come to know that a fraud is being perpetrated, VFS Global encourages to forthwith contact the local police and/or any competent authorities and also to keep VFS Global informed by reporting the fraud to our Compliance officer at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.

• Changes to this Terms of Use

  Please be advised that the Terms of Use of the website may be updated from time to time without any notice and thus Users/ Applicants to regularly visit VFS Global website to access the latest policy statement.

• Contact Us

  For any questions about these Terms of use or the practices described herein, please contact us to our regional offices for more information http://www.vfsglobal.com/

What are cookies?

Cookies are files or pieces of information that may be stored on system or internet enabled devices of the User, when the User visits the website/s of VFS Global. VFS Global uses cookies to make the website/s simpler to use and to create more valuable experiences for you as user. VFS Global cannot identify the User personally from this information. Cookies in themselves do not identify the individual user, just the computer or mobile device you are using via a randomly generated identifying tag.

How VFS Global use cookies?

To get the best from the VFS Global website, you must accept the cookies. VFS Global uses Cookies to give you a better experience. VFS Global website offers certain features that are only available through the use of cookies.

• The cookies help website users and maintain their signed-in status.
• Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the applicant/user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.

The User website/s of VFS Global or its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients on some pages of the VFS Global websites that VFS Global does not control. The User should verify the type of cookies such affiliate/s, joint venture partner/s, agencies, subsidiaries and clients may place of users computer/internet enabled devices and use their judgement on use of such websites

Once a User accesses the website/s of VFS Global, the User consents to use of cookies by VFS Global. If the User does not agree to use of cookies, the User should not use website/s of VFS Global. If the cookies are disabled, it may impact the User experience on website/s of VFS Global.

How to manage or opt out of Cookies from VFS Global?

You as User can choose to block or delete Cookies, but please, be aware that if the cookies are disabled, it may impact the User experience on website/s of VFS Global.

You can view VFS list of cookies to find out more about the types of Cookies used by us and for information on how to manage preferences for them.

VF Services Kazakhstan LLP (hereinafter referred to as “VFS Global”) is a service provided for France (“The Embassy”). VFS Global is an outsourced partner of the Embassy.

VFS Global is responsible for scheduling appointments, acceptance of applications, acceptance of visa and logistic fees, submission of applications at the Embassy and returning the passport back to the applicant/s.

It must be noted that the grant or refusal of the France visa is at the sole discretion of the Embassy and VFS Global is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Embassy, which reserves the right to ask for further documentation and to refuse the visa application.

VFS Global takes every reasonable precaution while handling the documents of the applicant/s and shall not be liable in any manner whatsoever to the applicant/s for any documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a willful default of VFS and also if documents are hand over directly to the applicant/s.

Delivery Services

The applicant/s agrees and accepts that the courier acceptance and delivery service through which the documents are returned to the applicant/s by VFS Global is operated by a third-party vendor. VFS Global does not control or operate any courier company, neither does it control or operate any facility or service provided by the courier company. VFS Global disclaims any and all liability for any loss or damage caused to the applicant/s in the event that his/her documents are delayed/ misplaced/ lost/ damaged by the courier company, whether such delay/ misplacement/ loss/ damage result from negligence, accident or any other cause. In no event shall VFS Global and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever due to such delay/ misplacement/ loss/ damage of the documents, including the Applicant’s passport. Without prejudice to the aforesaid, VFS Global’s and/or its representatives sole and exclusive liability in case a passport is lost or damaged in transit, is limited/restricted to the reimbursement of the amount of fees charged by the Embassy, for the replacement of a lost / damaged passport through normal application procedure and shall assist the applicant in the replacement of the lost visas. Such reimbursement of the fee amount will be made by VFS Global to the applicant/s only on the presentation by the applicant/s of the payment receipt issued by the Embassy. The applicant/s agrees that the foregoing limitation of liability is an agreed allocation of risk between the parties and this limitation of liability is and shall be an integral part of this disclaimer.

VFS Global or any of its officers, director, employees, agents etc. shall have no any responsibility and/or liability of any nature, for any reason whatsoever for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including, during the process of transportation of visa applications, passport or other documents between VFS Global and the Embassy and when being returned by VFS Global to the visa applicant/s.

Service Charges

Negotiable Instruments wherever applicable are subject to realization. The service charges once received by VFS Global from the applicant/s vide demand drafts will not be refundable under any circumstances, irrespective of whether or not the desired visa is granted by the Embassy.

Advertising

Advertising material may accompany the relevant documents at the time they are returned to the applicant/s. If the applicant/s does not wish to receive any such advertising material along with the relevant documents, the applicant/s must intimate the VFS Global in advance at the time of submitting the documents.

VFS Global, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice. No employee of VFS Global has any authority whatsoever to change / amend / amplify or withdraw any or all of the terms and conditions mentioned herein without the prior written approval of VFS Global.

These terms and conditions shall be governed and construed in accordance with the laws of Kazakhstan. Any claims or disputes arising in relation to the services provided by VFS Global to the applicant shall be subject to the exclusive jurisdiction of the courts in Kazakhstan.

The applicant hereby accepts and confirms that the applicant and/or his/her representative, prior to submitting the visa application, has read, understood and agreed to be bound by, without limitation or qualification, all of the terms, conditions and details provided herein.

Corporate Office:

Timiryazev Str 28 V office 502
Almaty, Kazakhstan

Introduction.

At VF Worldwide Holdings Ltd, we’re committed to protecting and respecting your privacy.

This Privacy Notice (“Notice”) explains how VF Worldwide Holdings Ltd. and its worldwide companies and subsidiaries (“VFS Global,” “we,” or “us”) handle personal information. This Notice applies to any VFS Global website, product, software, or service that links to it (collectively, our “Services”). Occasionally, a Service will link to a different Privacy Notice that will outline the particular privacy practices of that Service.

We may change this Notice from time to time so please check this page occasionally to ensure that you’re happy with any changes.

This Notice was last updated on 28 February 2018.

By using our services, you’re agreeing to be bound by this Notice.

If you have any questions regarding this Privacy Notice and our privacy practices please contact our Data Protection Officer or by writing to:

VF Services Kazakhstan LLP

Timiryazev str 28 V 510 office

Almaty, Kazakhstan.

Who are we?

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. We are authorized to receive applications for various categories of visa, permit and travel document and to perform administrative and non-judgmental tasks related to those applications and citizen services for our client governments enabling them to focus entirely on the critical task of assessment. By virtue of providing the service of processing applications, VFS Global acts as a Data Processor and the respective diplomatic missions are the Data Controllers.

The diplomatic mission of France (The Data Controller) is:

General Consulate of France

Nazarbayev str 99

Almaty, Kazakhstan

VFS Global is headquartered in Dubai, UAE, and is a wholly-owned subsidiary of the Kuoni Group, headquartered in Zurich, Switzerland, whose principal owner is EQT, a leading global investment firm, headquartered in Stockholm, Sweden. Our registered address is VFS Global Limited, Level 7, 32nd Floor, Jumeirah Business Centre, 1 Tower, Cluster G, Jumeirah Lakes Towers, P.O. Box 114100, Dubai, UAE.

How do we collect information about you?

We obtain information about you when you use our website or use our services, for example, when you apply for a visa or use our visa application services. Also, we may obtain information from secondary sources, for example; in the verification of a document as part of the visa application process, if the client government has requested that we do that. Then we may contact, for example, credit rating agencies, fraud detection agencies, educational establishments, previous employers, and other entities, in order to obtain additional information.

What type of information is collected from you?

We only collect the information that is required by the client government in order to submit the visa application or provide a requested service. The personal information we collect is dependent on what visa you are applying for, this is because the information we collect is determined by the government that grants the visa.

Examples of the types of data collected:

Personal data: Such as, name, national identity number, nationality, gender, details of your travel document (e.g. passport or ID), email address, telephone number and postal address, place & date of birth.

Sensitive Personal data: Religion, marital status, health related information, Biometric data, such as Fingerprints, Photographs & DNA swabs.

Third persons: Children, parents name, spouse name, employers’ details, someone who gives a personal reference, address you are staying at your destination.

Communication data: Contact details, emails, mobile phone number.

Payments data: Payment card details, bank account details.

Electronic media data: CCTV images, video & audio recordings, website cookies (see below).

This list is not exhaustive and varies depending on the client government’s requirements and the services you request from us.

If you want to know exactly what personal information will be collected for your visa or travel document application, please contact our Data Protection Officer or contact the diplomatic mission concerned at the address above.

How is your information used?

VFS Global will only use your personal information for the specific visa application process or to provide to you an addition service that you have requested, such as, courier delivery of your visa to your home.

We may use your information to:

• Book an appointment with one of our visa submissions officers at a Visa Application Centre (VAC);
• To assist you in your Visa or other travel document application;
• To validate who you say you are;
• To enable you to track the progress of your application;
• To provide you with additional services that you request;
• To perform our obligations under our mandate from our client governments;
• For the purposes of carrying out verification procedures in relation to your visa or travel document application;
• To prevent crime;
• To seek your views or comments on the services we provide;
• With your permission, to send you communications which you have requested and that may be of interest to you.

How long do we hold on to your data for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example; Taxation legislation). We will hold your personal information on our systems only for as long as is necessary for the relevant activity as mandated by our client government, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not share your information with third parties for marketing purposes unless you have explicitly consented. You can withdraw this consent at any time by updating your account preferences on-line where applicable or contacting our Customer Centre whose details you will be given when you make an application.

Your personal information will not be disclosed to third parties without your explicit consent. We may share your personal information with companies belonging to VFS Global where it is necessary for the processing of your requests or to deliver an additional service you have requested, for example; if you asked us to deliver your travel document to your home or office, or to carry verification procedures or in the prevention of crime.

Authorities:

By applying for a visa or other type of travel document your personal information will be sent to the foreign diplomatic mission that represents the country you are applying to visit. This diplomatic mission may share your personal information with an applicable governmental, regulatory, or enforcement authorities for the prevention of crime or terrorism.

Third Parties for legal reasons:

We will share personal information when we believe it is required, such as:

To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.

In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)

To protect our rights, users, systems, and Services.

Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments or deliver your visa to you by courier). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the VFS Global network for them to use for their own direct marketing purposes, unless you have given us permission to do so.

Third Party Product Providers we work in association with:

We work closely with a small number of third-party product providers to bring you a range of quality and reliable services designed to bring you the best travel experience. For example, when you pay for your visa application we will need to have way to process payments. The relevant third-party provider will use your details to process your payments and carry out their obligations arising from any applicable laws. In some cases, they will be acting as a Data Controller of your information and therefore we advise you to read their Privacy Notice. These third-party product providers will share your information with us which we will use in accordance with this Privacy Notice.

Transferring your information off-shore:

As part of the services offered to you through this website, or in a Visa Application Centre, the information which you provide to us will, in most circumstances, be transferred to off-shore countries. This is because by applying for a visa or other type of travel document your personal information will be sent via the diplomatic mission to the country you are applying to visit. These countries may not have similar information protection laws to your country.

We may transfer your personal information to one of our data centres in the UK, Canada, Germany, India or Russia depending on which country you are applying to travel to.

As part of the visa application process we will seek your consent to transfer your personal information “off-shore” even though it is a necessary part of the application process we are obliged to ask your permission to transfer your personal information.

Please contact our Data Protection Officer if you would like specific details.

Your choices.

You have the right to withdraw your consent that you gave us previously for processing your data. However, if you do, we cannot continue to process your visa application.

We will not contact you for marketing purposes by email, phone or text message unless you have given us your prior permission for us to do so. You can change your mind at any time and not receive and further marketing information by contacting our Customer Centre or updating your account preferences on-line, where appropriate

Your rights.

You have certain rights under the law with regards to how your personal information is processed. These rights are:

1. The right to be informed how your personal information is being used.
2. The right of access to your personal information.
3. The right to rectification if your personal information is incorrect.
4. The right to erasure your personal information. (Where the law permits this)
5. The right to restrict processing of your personal information
6. The right to data portability.
7. The right to object to how your personal information is used.
8. Rights in relation to automated decision making and profiling.
9. The right to withdraw your consent.

If you feel that your personal information has been handled incorrectly or you have a complaint about how your personal information is processed you have the right to complain.

You can complain to our Data Protection Officer, or directly to the diplomatic mission concerned, or the Data Protection Authority in your country, outlining how you think your rights may have been impacted by the data processing performed by VFS Global.

The Data Protection Agency for Kazakhstan is:

Department of Justice

47 Zenkov street

Almaty, Kazakhstan

How you can access and update your information?

You have the right to ask for a copy of the information VFS Global holds about you. If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).

The accuracy of your information is important to us. In some jurisdictions, you have the right to correct or amend your personal information if it is inaccurate or requires updating. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements and other obligations and factors.

We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you want a copy of the information we hold about you, or if you change email address, or any of the other information we hold is inaccurate or out of date, please contact our Customer Centre, write to us at our local office shown at the beginning of this privacy notice, or email our Data Protection Officer.

Security precautions in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. On our websites when you are on a secure page, a lock icon will appear on the in the address bar of most web browsers.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. The password you have chosen when setting up your account, say for example when you book an appoint at a Visa application centre, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling.

Profiling is any form of automated processing of personal information in order to analyse or predict behaviour. We don’t do that.

Use of 'cookies'

Like many other websites, the VFS Global website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical information about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferred language. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full Cookies Notice. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites.

Our website may contain links to other websites run by other organisations. This privacy Notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Notice of that third-party site.

Social networks.

Some of our Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on the Services.

Contact us:

We understand that you may have questions about this Statement or our privacy practices. Please feel free to contact us in one of the following ways:

VFS Global Data Protection Officer:
Email:
DPO@vfsglobal.com

Address:
Attn: Data Protection Officer
VF Worldwide Holdings Ltd,
Unit 3205, 32nd Floor,
Jumeirah Business Centre,
1 Tower, Cluster G,
Jumeirah Lakes Towers,
P.O. Box 114100,
Dubai, UAE.

This VFS Global website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help VFS Global analyze how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of this website, compiling reports on your website activity for pages visited, the duration and bounce rate, while providing other miscellaneous services relating to website activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can prevent Google’s cookie generated collection of data, referring to your use of the website (incl. your IP address), plus the processing of the data, by downloading and installing the browser-plugin, which you can find here: https://tools.google.com/dlpage/gaoptout?hl=en